Terms & Conditions
Last updated: September 2026
Welcome to We Are Wellbeing Co.
These Terms & Conditions apply to your use of the We Are Wellbeing Co website and to services provided by We Are Wellbeing Co.
By using this website or engaging our services, you agree to these Terms & Conditions.
1. About We Are Wellbeing Co
We Are Wellbeing Co is operated by Elda Spagnolo, Dietitian and workplace wellbeing specialist.
We provide dietetic, nutrition and workplace wellbeing services, which may include:
personalised nutrition consultations
telehealth consultations
clinic-based consultations
group wellbeing and nutrition services
workplace wellbeing strategy and consulting
educational information and resources.
Specific services available at any particular time will be described on our website or communicated to you before the service is provided.
2. Professional services
Dietetic and nutrition services are provided by a qualified dietitian and are intended to provide individualised nutrition and wellbeing support based on the information available at the time of consultation.
Recommendations are developed based on the information you provide and your individual circumstances.
You are responsible for providing accurate and complete information relevant to your care, including information about medical conditions, medications, allergies, dietary restrictions and other relevant health information.
Where appropriate, we may recommend that you consult your GP, medical specialist or another qualified health professional.
Our services are not intended to replace medical diagnosis, treatment or emergency medical care.
If you require urgent medical attention, contact your doctor or emergency services.
3. Appointments
Appointments are subject to availability.
When booking an appointment, you agree to provide accurate contact and booking information.
Appointment cancellations, rescheduling and non-attendance may be subject to the cancellation policy communicated to you at the time of booking.
Where services are provided through a third-party clinic, the clinic's own booking, payment and cancellation terms may also apply.
4. Telehealth services
Telehealth services are provided using technology intended to allow remote communication between you and your dietitian.
You are responsible for ensuring that you have a suitable device, internet connection and private environment for your consultation.
We take reasonable steps to protect your privacy when providing telehealth services, however no electronic communication system can be guaranteed to be completely secure.
5. Clinic-based services
Where you receive services through an external clinic, the clinic may manage appointment administration, billing and payment directly.
The clinic may have its own terms, policies and procedures, which may apply in addition to these Terms & Conditions.
6. Workplace and group services
Workplace wellbeing and group services are provided according to the scope, inclusions and pricing agreed with the client.
Specific arrangements for workplace or organisational engagements may be set out in a separate proposal, service agreement, statement of work or contract.
Where a separate agreement applies, that agreement will govern the specific engagement to the extent of any inconsistency with these Terms & Conditions.
7. Website content and educational information
We aim to ensure that information published on our website, social media and other resources is accurate and useful at the time of publication.
However, general information provided through the website or other materials is for educational purposes and is not a substitute for individual professional advice.
Health and nutrition information can change as evidence and professional guidelines develop.
You should consider your individual circumstances before applying general information to your own health or diet.
8. Intellectual property
Unless otherwise stated, content on this website and materials provided by We Are Wellbeing Co, including text, graphics, branding and original resources, are owned by or licensed to We Are Wellbeing Co.
You may access and use website content for your personal, non-commercial purposes.
You must not reproduce, distribute, publish, sell, modify or commercially exploit our content without our written permission.
9. Payments
Prices for services are displayed on the website or communicated to you before the service is provided.
For telehealth services, payment may be processed through Halaxy.
For consultations provided through external clinics, the relevant clinic may manage payment and billing directly.
Prices may change from time to time. Any applicable price will be confirmed before you purchase or receive a service.
10. Consumer rights
We aim to provide services as described and with appropriate care and skill.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.
Our services come with consumer guarantees that cannot be excluded where those guarantees apply.
Where a service does not meet applicable consumer guarantees, you may be entitled to a remedy under Australian Consumer Law.
11. Website availability
We aim to keep our website available and functioning, but we do not guarantee that the website will always be available, uninterrupted or error-free.
We may update, suspend or discontinue parts of the website from time to time.
12. Third-party websites and services
Our website may contain links to third-party websites or services.
These links are provided for convenience. We are not responsible for the content, availability, privacy practices or terms of third-party websites or services.
Your use of third-party services is subject to their own terms and policies.
13. Limitation of liability
To the maximum extent permitted by law, We Are Wellbeing Co will not be liable for loss arising from your use of general information provided through the website where that loss could not reasonably have been anticipated.
Nothing in these Terms & Conditions limits or excludes any liability or consumer guarantee that cannot legally be limited or excluded.
14. Changes to these Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on our website and will apply from the date stated at the beginning of the updated Terms.
15. Governing law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes will be dealt with in accordance with applicable Australian law.
16. Contact
If you have questions about these Terms & Conditions, please contact:
We Are Wellbeing Co
Elda Spagnolo
hello@wearewellbeingco.com